If you are trying to "generate" a topic feature for data analysis:
If you want the AI to automatically "activate" the right topic based on the conversation context (instead of just fixed keywords): Go to > Generative AI . Switch the orchestration mode to Generative . activating
Navigate to the Topics page. Find your topic and ensure the Status toggle is set to On . If you are trying to "generate" a topic
Are you trying to turn on a topic in a chatbot you're building, or AI responses may include mistakes. Learn more activating
For the topic to actually "activate" during a chat, it needs a trigger. You can set this to "User says a phrase" (classic) or let the AI decide using "The agent chooses" (generative orchestration).