"I am sorry that I spoke to you disrespectfully." (This owns your behavior). 2. Skip the "But" Anything
Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement) "I am sorry that I spoke to you disrespectfully
An apology without a change in behavior is just manipulation. Offer a way to make it right or a plan to prevent it from happening again. Anything
"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact
Show them you actually understand why they are upset. This is the "empathy" phase.