The fastest method. Bring the laptop, receipt (digital or paper), and all accessories to the Customer Service desk .
Laptops with cellular capabilities often fall under a stricter 14-day window regardless of membership status. Key Policy Details for Open-Box Items
Most standard laptops do not incur a restocking fee at Best Buy, unlike some other retailers or specific "activatable" cellular devices.
Open-box laptops still carry a manufacturer's warranty, which usually resets to the date of your purchase. Return Methods
For online orders, you can print a prepaid shipping label from your Best Buy account. Important Caveats Best Buy Return & Exchange Policy
Items must be returned with all original contents and packaging. If a laptop is returned missing components (like the power adapter), a deduction may be taken from your refund—typically around 15% .
