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One viral story involves a customer named Drew (@infamousxdrew) who purchased a high-end during a Best Buy Black Friday sale for $4,500.

: Despite being a TotalTech member , the exchange process was chaotic. The delivery team reportedly brought the new TV but refused to mount it, and in the process, allegedly damaged his $300 TV mount.

Buying a at Best Buy can be a dream upgrade for a home theater, but for some, it has turned into a "nightmare" story of logistics and technical glitches. The "Black Friday Nightmare"

: A common "irritation" story among Best Buy customers is Samsung's built-in ads. One user reported the TV interrupting a live news broadcast with a pop-up ad, causing them to miss critical contact information.