is a #1 New York Times and Wall Street Journal bestseller written by Tony Hsieh , the late CEO of Zappos . Key Concepts & Themes
: The book details Zappos' famous practices, such as offering brand-new employees $2,000 to quit to ensure they are truly committed to the culture. Delivering Happiness
: It applies research on positive psychology to business, identifying four key factors that impact happiness: perceived control, perceived progress, connectedness, and vision/meaning. is a #1 New York Times and Wall
: The narrative is divided into three parts: "Profits" (early life and LinkExchange), "Profits and Passion" (the Zappos philosophy), and "Profits, Passion, and Purpose" (the higher vision for the company and life). Formats & Where to Buy Delivering Happiness by Tony Hsieh : The narrative is divided into three parts:
: Hsieh argues that culture should be a company's #1 priority, believing that happy employees naturally provide better customer service.