Remedy

To start a new article in the or Smart IT interface, follow these steps: Launch the Creator : In BMC Helix ITSM , navigate to Create New > Knowledge .

Once complete, move the status to or Publish Approval . remedy

: Use the rich text editor to enter your solution. You can add images by pasting them directly or use the video icon to embed YouTube links . Manage Metadata : To start a new article in the or

In , select Create New > Knowledge Article from the main navigation menu. You can add images by pasting them directly

: Choose the appropriate template (e.g., How To , KCS , Reference , or Problem/Solution ). Note that Decision Tree articles generally cannot be created or edited directly in Smart IT and must be handled in the Mid-Tier. Enter Core Details : Title : Enter a clear, searchable title.

For more technical details or troubleshooting specific versions, you can refer to the official BMC Documentation on Knowledge Articles . Overview of knowledge articles - BMC Documentation

In (specifically Knowledge Management), creating an article involves selecting a template, drafting your content, and moving it through a review process before it is published. How to Create a Knowledge Article in Remedy