“Yes - customer service is abysmal, and Shoebuy is the reason I will probably never again buy shoes online. They would not accept a return on some expensive hiking boots (fit was poor on me, and they had a defect).” WorthEPenny
If you are looking specifically for a New Zealand-based URL like , proceed with extreme caution. Community reports on r/newzealand highlight a surge in fake shoe websites that mimic legitimate brands or use ".co.nz" extensions to appear local.
Reviews for the Shoebuy/Shoes.com brand vary significantly depending on the platform and timing of the purchase: shoebuy nz reviews
: A common complaint involves receiving the wrong size, color, or even the wrong gender of shoe entirely.
: Sites offering constant 50% off deals, lacking clear return information, or featuring a Hamilton address while shipping from overseas (like Spain) are often flagged as suspicious. “Yes - customer service is abysmal, and Shoebuy
“I fell for a fake site, and let the bank know within 5 minutes... the bank are being incredibly vague and slow with dealing with it.” Reddit · r/newzealand · 2 years ago Recommendations for Safe Shopping Numberoneshoesandhannahs Reviews 136 - Trustpilot
: Older discussions on Reddit suggest the original site was a reliable place for discounts on brands like Vans and New Balance, though even then, shipping was noted as slow. Specific Warnings for NZ Shoppers Reviews for the Shoebuy/Shoes
: Many reviewers on Trustpilot and ConsumerAffairs report "abysmal" or non-existent customer support, particularly when attempting returns or resolving order errors.