Use "I" statements and remain non-defensive if a patient is frustrated. Focus on the problem, not the person. 7. Shared Decision-Making
"It sounds like you’re feeling very overwhelmed by this diagnosis." Skills for communicating with patients
Communication should be a two-way street where the patient is an active participant in their care. Use "I" statements and remain non-defensive if a
Ask the patient to explain the plan back to you in their own words. "Just to make sure we're on the same page, how will you take this medicine when you get home?" 4. Non-Verbal Communication Skills for communicating with patients