Ensure you are on a steady internet connection. If you’re on mobile, Wi-Fi is usually safer than fluctuating 5G.

To stay safe, only buy and sell tickets directly within the official app or website. Scam risks skyrocket when you move the transaction to third-party social media sites.

Ticketmaster ensures all tickets sold on their platform—including Fan-to-Fan Resale —are 100% authentic and guaranteed to get you in.

Never open the site in more than one browser window or on multiple devices under the same account; this can lead to you being flagged as a bot or getting kicked out of the queue. 2. Mastering the Queue

Don’t panic. Check back frequently as "official platinum" seats or production holds are often released closer to the event date. You can also look for tickets marked with a pink icon on the seat map, which are sold by other fans but verified by Ticketmaster.