Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and Reviews
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
A (or voice message system) is a computerized,, or IP-based system designed to record, store, and manage voice messages from callers when the recipient is unavailable, busy, or chooses not to answer. Modern voice mail systems go beyond basic message capturing to include voice-to-text transcription , email forwarding , and automated attendant services . 2. Setting Up Your Voice Mail
A professional greeting should be concise and direct. Key elements include your name, company/department, an explanation of your unavailability, and instructions on what to do next (e.g., leave a detailed message or press 0 for an operator).
This report covers the design, usage, and etiquette of , including setting up professional greetings, managing messages, and best practices for both business and personal use. 1. Voice Mail System Overview