That was the turning point. She realized her design was a "dark pattern" in the making—overwhelming rather than assisting. She recalled the : Control, Consistency, Comfortability, and low Cognitive Load. It was time for a total rethink.
She replaced the complex menu with a simple hamburger menu and bottom navigation for easy thumb reach. Web UI Design Best Practices
She embraced vertical scrolling, using "scrollytelling" to tell a story of a book, guiding users smoothly downward. That was the turning point